PR Agencies Should Not Have to “Return” to Client Service in a Down Economy
We’re excited and proud to welcome our two newest clients – Contactual and Litle & Co. We’re particularly proud of this announcement not only because it caps off another year of growth for us, but...
View ArticleAre You Invaluable?
Yesterday’s Boston Globe reported that the jobless plight continues: “5 million Americans have been out of work for more than six months, a record number that forecasts a slow, difficult recovery and a...
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The Art of Listening in Client Service
At the risk of stereotyping myself, and my peers, it seems to me that most PR personalities are talkers, spinners and strategists, but rarely are they quiet listeners or observers. This observation is...
View ArticleClient Service – Deliver What They Don’t Know They Want
The other day one of our clients asked us for something that was relatively easy to do – something that we could have handled with a quick email response without even knowing why the client needed the...
View ArticleHow to be a Good PR Client
In the client/service business, there’s always a lot of discussion about how the vendor can treat the client well, what constitutes good client service and how to yield valuable results. But it’s also...
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